Consumer pre-contractual information

Consumer pre-contractual information

According to art. 49 D.Lgs. n. 206/2005 (Codice del Consumo), Telestar, a company incorporated under the laws of Italy, with registered office in Italy - 28010 Vaprio d'Agogna (VAT and Fiscal Code: 01836150134, REA n. 202775), hereafter simply referred to as 'Telestar', informs that:

Contacts

For information, requests for assistance or complaints, Customers may write and/or contact Telestar at the following addresses: Telestar, Via Novara 35, 28010 Vaprio d'Agogna (NO), Italy - Tel.: +39-0321-966768 - e-mail: info[@]telestar-automation.it the subject of online sales contracts are exclusively the products present in the online catalogue of the site www.telestar-automation.it or www.shop.telestar-automation.it.

Product showcase

Customers may only purchase the products present and available in that catalogue at the time of placing the order. Telestar reserves the right to change the product catalogue without prior notice. Any other articles present on the Telestar Websites but not in the online catalogue are not intended for online sale and, as such, cannot be purchased by the Customers. Likewise, orders cannot be placed in relation to products which, although present in the online catalogue, are indicated as unavailable. All the products offered for sale are described (indicating, by way of example and not exhaustively, their qualities, characteristics, prices, images) in the online catalogue of the website www.telestar-automation.it or www.shop.telestar-automation.it. The description of each product indicates the retail price to the public, including VAT. Product prices will be indicated in euros. Shipping, delivery and any additional costs to the sales price including VAT will be detailed and displayed before the order is placed. Telestar reserves the right to change the prices of the products offered for sale at any time and without prior notice. Customers shall in any case be charged the prices of the products indicated on the site at the time of placing each order. The image, which may be present in the product description sheet, has a merely illustrative and indicative value and may not coincide with the real characteristics of the goods, but may differ in colour, dimensions, accessory products present in the picture. Telestar therefore declines all responsibility for the graphic representation of the products present on the site due to the aforementioned technical characteristics.

Templates

Telestar only accepts orders with delivery to the following countries: Italy, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Netherlands, Portugal, United Kingdom, Spain, Sweden. Please note, in particular, that orders with delivery to Livigno, Campione d'Italia, the Republic of San Marino and the Vatican City State will not be accepted. Shipment of the products ordered shall take place in the manner selected by the Customer, among those available and indicated on the Telestar Web Site at the time the order is sent. Telestar uses express couriers, at its own discretion, for the shipment of the order. From the moment the product ordered is available, shipment of the same normally takes place within a minimum of 2-3 working days in the case of delivery within the Italian territory unless otherwise indicated in the order confirmation in the case of stock shortages or force majeure preventing supply. In the case of delivery to countries other than Italy, from the time the ordered product is available, shipment of the same shall normally take place within a minimum of 2-3 working days, unless otherwise indicated in the order confirmation in the event of stock breakage or force majeure preventing procurement. In any case, except for the hypothesis of unavailability, even temporary, of the product ordered, as per art. 4.3 of the Telestar General Conditions of Sale and Privacy Policy, the product will be shipped within 30 working days from the date of conclusion of the contract.

Payment

The goods can be paid for under the following conditions: by credit card or via the Paypal system. We accept payments by credit cards belonging to the following circuits: VISA, MASTERCARD and AMERICAN EXPRESS. with reference to payments by credit card: the shipment of the order takes place exclusively after the verification of the Customer's credit card data, carried out by Telestar with the bank, and after receipt of the authorization to debit the said credit card. The charge to the Customer's credit card shall be made exclusively following the shipment of the relative order. with reference to payment with electronic money through the PayPal service: the method of payment with electronic money through the PayPal service is subject to the limits indicated from time to time in the purchase procedure that the Customer must follow in order to place the order. This payment system requires the opening, by the Client, of an account on Paypal and acceptance of the rules of the relative service. Telestar only accepts payment from Clients registered on the Italian site of Paypal. The amount of the order will be debited from the Customer's PayPal account after confirmation of the order by Telestar.

Delivery

Delivery of the product purchased will be made after verification that the purchase price has been credited to Telestar's PayPal account. Any refunds to the Customer will be made by Telestar to the PayPal account in the manner provided by the PayPal service. A confirmation e-mail will be sent by PayPal for each transaction carried out. Any expenses for the Internet connection to the Site, including telephone costs, will be charged to the user, according to the rates applied by the operator selected by the user himself.

Cancellation

The only consumer (i.e. the Customer who is a natural person purchasing the products for purposes unrelated to any commercial, artisanal, professional or entrepreneurial activity carried out pursuant to art. 3 of Legislative Decree 206/2005 (hereinafter, for the sake of brevity, the 'Consumer') has the right to withdraw without penalty and without specifying the reason, within the term of 14 working days from the acquisition of physical possession of the goods by the same Consumer or by a third party other than the carrier, pursuant to Article 52 of Legislative Decree No. 206/2005 (Consumer Code). In the case of multiple goods ordered by the Consumer by means of a single order and delivered separately, the term of 14 days for the exercise of the right of withdrawal shall commence, instead, from the day on which the Consumer or a third party, other than the carrier, acquires physical possession of the last good. In order to validly exercise the right of withdrawal, pursuant to art. 54 of Legislative Decree no. 206/2005, the Consumer must inform Telestar of his decision to withdraw from the contract, within the aforementioned term of 14 working days from the receipt of the products ordered. For this purpose, the Consumer can avail him/herself of: the withdrawal form present in the "right of withdrawal" section of the Telestar website, which must be duly filled out in every field, with the insertion of all the data requested by the system. The Consumer is invited to carefully read the instructions on the exercise of the right of withdrawal contained in the "Right of withdrawal" Section of the Telestar website and to carefully check what is included in the withdrawal form before proceeding to send it; or any other explicit declaration of withdrawal from the contract containing (i) the explicit manifestation of the will to avail oneself of the right of withdrawal in accordance with the Consumer Code; (ii) the indication of the products for which the Consumer intends to avail oneself of the right of withdrawal; (iii) the date on which the product was ordered and received; (iv) the name, surname and address of the Consumer. The withdrawal form or the explicit declaration of withdrawal must be sent, within the aforementioned term of 14 working days from the receipt of the products ordered, to the registered office of Telestar current in 28010 Vaprio d'Agogna, Via Novara 35. The form or declaration can be sent, within the same term, by letter sent by post, telegram, telex, e-mail (to the e-mail address info[@]telestar-automation.it).

As an alternative to the above, the Consumer may validly exercise the right of withdrawal, by filling in and sending electronically, within the term of 14 working days from receipt of the products ordered, to the e-mail address of Telestar indicated in the "Returns Management" Section of the Telestar website, the return form present in the same "Returns Management" Section of the website. It should be noted that the aforementioned form must be duly completed by the Consumer in each of its fields, with the inclusion of all the data required by the system. The Consumer is invited to carefully check what is entered in the return form before sending it. In this case, once the return form has been received electronically, Telestar will send a confirmation message (which the Consumer is invited to print out and keep and/or save on a durable medium) to the e-mail address indicated by the Consumer in the return form, indicating the return file number. For the return of products purchased online on the Telestar website, the Consumer is invited to contact the couriers appointed by Telestar (all the information is contained in the return form present on the Telestar website). The modalities and timing for the return of the products to Telestar must be agreed upon by the Consumer directly with Telestar It is specified that, in the event that the Consumer makes use of couriers appointed by Telestar, the transport costs for the return of the products will be the exclusive responsibility of Telestar. It is specified that, in the latter case, Telestar may suspend the reimbursement until receipt of the goods. The Consumer who exercises the right of withdrawal must return the goods to Telestar perfectly intact, complete with all the equipment and the original packaging, at Telestar's operational headquarters, via Novara 35, 28010 Vaprio d'Agogna (NO), Italy. With Telestar's receipt of the notice of withdrawal, the parties are released from their respective obligations deriving from the purchase order. If the products have been delivered, the consumer is obliged to return them within 14 working days from the date on which he/she communicated to Telestar his/her decision to withdraw from the contract pursuant to art. 54 of Legislative Decree no. 206/2005. If the right of withdrawal is exercised correctly by the Consumer, Telestar will refund the total amount owed by the Consumer for the product purchased, including the costs of delivery to the Consumer. The reimbursement is made free of charge, using the same means of payment used by the Consumer for the initial transaction, unless otherwise expressly agreed with the Consumer, who shall not incur any cost as a consequence of the reimbursement. The refund shall be made as quickly as possible and, in any case, within 14 days from the date in which Telestar became aware of the exercise of the right of withdrawal by the Consumer. It is specified that, pursuant to art. 59, paragraph 1, lett. c), Legislative Decree no. 206/2005, the Consumer will not be granted the right of withdrawal on products or solutions made to measure, according to the Consumer's instructions and at the Consumer's request, by Telestar. For further information on the right of withdrawal, on the conditions, terms and procedures to be followed in order to exercise such right, as well as on the obligations provided for the Consumer and Telestar, the Consumer is invited to read the information on the right of withdrawal contained in art. 7 of the Telestar General Conditions of Sale and Privacy Policy; all products sold by Telestar are covered, for Consumers only, by the legal warranty of 24 months for conformity defects, pursuant to art. 128 ss. of Legislative Decree no. 206/2005 (Consumer Code) which, with regard to consumer protection, applies the corresponding Community Directives and, in particular, the principles and procedures established by the European Directive 1999/44/EC . In order to benefit from warranty service, the Customer shall keep the purchase invoice. The 24-month warranty provided for by the Consumer Code applies to products that present a conformity defect, provided that the product itself is used correctly, in accordance with its intended use and with the provisions of the attached technical documentation. This guarantee is reserved for the Consumer and is operative on condition that:

a) the defect manifests itself within 24 months from the date of delivery of the products; b) the Consumer submits a formal complaint with respect to the defects within a maximum period of 2 months from the date on which the defects were discovered by the latter . In the event of a conformity defect, the provisions of Article 130 of Legislative Decree No. 206/2005 shall apply. If the defect of the product does not result from a conformity defect, the Customer may not avail himself of the conformity guarantee provided for in art. 130 of the Consumer Code, and should Telestar have carried out directly - or through an independent Technical Assistance Centre - verifications and/or interventions, the Customer shall be charged for any costs of verification and restoration of the product, as well as the costs of transport if sustained by Telestar. in case of complaints, Telestar shall reply within 8 working days.

More information

For more information on the services offered by Telestar, on the online purchase procedure, as well as on the obligations and rights deriving from the sale and purchase contracts concluded on the Telestar Web Site, Consumers are invited to read the Telestar General Conditions of Sale and Privacy Policy and the General Conditions of Access and Use of the Web Site. Finally, please note that in the online sales concluded between Telestar and the Consumers, the regulations provided for by the Legislative Decree no. 206/2005 (Consumer Code) apply and, in particular, the regulations contained in Chapter I, Title III, Part III of the Legislative Decree no. 206/2005.

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