FAQ
You can choose between Kinco PLC, HMI e Motion Control, Helmholz, Teltonika and Inhand devices for the industrial networking; Industrial PC Telestar branded and the components to complete the solutions such as relais, lighting modules and industrial signaling.
You can place an order directly on our website by selecting the desired products and following the checkout instructions.
We accept various payment methods including credit cards, PayPal, and bank transfers.
Once your order is placed, you will receive an email with the tracking number and instructions on how to monitor the shipment.
We offer a return policy within 14 days of purchase. Full details are available in our Return Policy section.
You can contact our customer service through the Contact Us section on our website.
Yes, we provide technical support for all products purchased through our site. Contact us for assistance.
Shipping times vary depending on location and product availability. Generally, shipments take place within 3-5 working days, with the exception of company closures for summer and winter holidays on dates that vary annually and except in special cases communicated in good time by customer care.
Closure for Summer Holidays: 12-23 August 2024 inclusive.
Closure for Winter Holidays: 23 December 2024 - 6 January 2025
You can modify or cancel an order by contacting our customer service as soon as possible. We will do our best to accommodate your request
Rugged industrial tablets offer numerous advantages over consumer devices, particularly in terms of durability and performance in harsh environments. These tablets are designed to withstand extreme conditions, such as high temperatures, shocks, vibrations, drops, dust, and humidity. They are built with reinforced materials and feature long-lasting batteries, ideal for extended work shifts. Additionally, rugged tablets often include industry-specific features such as compatibility with enterprise software, advanced connectivity options, and customizable mounting solutions.
To request technical support for a rugged product purchased from Telestar Shop Online, you can visit our contact page and fill out the assistance request form. A member of our technical team will respond promptly to provide support and resolve any issues. You can also contact us by phone or email for immediate assistance on our technical assistance page.
Yes, rugged industrial tablets are designed to be resistant to both water and dust. Most rugged tablets are certified with an IP (Ingress Protection) rating, indicating their level of protection against the ingress of solid particles and liquids. For instance, a tablet with an IP67 rating is fully protected against dust and can withstand temporary immersion in water. This makes them ideal for use in industrial environments, construction sites, warehouses, and other challenging conditions.
Yes, we offer comprehensive support for integrating rugged tablets into your existing systems. Our experts can assist you with the installation and configuration of the necessary software and adapt the device to meet your specific operational needs. You can contact us to discuss your requirements and receive personalized consulting services.
Rugged industrial products purchased from Telestar Shop Online come with a standard warranty that covers manufacturing defects and operational issues. The warranty period may vary depending on the specific product but typically extends for one or two years. For more details about the warranty on your specific product, we encourage you to check the product page or contact us directly.
Industrial monitors are designed to operate in harsh environments, withstanding extreme conditions such as high temperatures, dust, humidity, and vibrations. They offer greater durability, reliability, and support for intensive and continuous use, which are crucial for industrial applications
To request technical support, you can contact our customer service by visiting our contact page or through our technical support portal. Our team of experts will be happy to assist you with any issues or questions regarding your monitor.
Yes, many of our industrial monitors are compatible with VESA mounting systems, providing flexibility for installation in various environments and applications.
We offer customized solutions to tailor our industrial monitors to your specific application needs. Contact us to discuss your requirements and find the ideal solution.
Our industrial monitors come with a standard warranty that ensures product quality and longevity. For more details, visit our terms and conditions page or contact our customer support.
